In a physiotherapy clinic a cancellation at short notice is a session that will never be recovered, and a patient who stops doing their exercises is a treatment that will not finish. The Kórtex agents confirm every session, offer the free slot to whoever is waiting and stay with the patient between visits. They never give clinical instructions.
A therapy clinic sells time in a treatment room, and that time does not keep. Every empty slot is money that will not come back, and every patient who drops out halfway is a treatment that did not work and a revenue stream that stops. Both problems are solved by being on top of things, which is exactly what nobody has time for.
Someone cancels at nine in the morning for midday. Calling the waiting list takes time that, that particular day, does not exist.
The recovery does not happen on the couch, it happens between sessions. If nobody follows up, half the plan is never done.
Someone asks about the clinic, gets a reply hours later and by then has already booked somewhere else.
The agents connect to the calendar and the channels you already use: phone, WhatsApp, website and social media. You do not change software, and the physiotherapist keeps deciding the treatment plan and the exercises exactly as before.
Sessions are confirmed and rebooked on the real slots, with no double bookings.
The agent reminds patients of the exercises the physiotherapist has prescribed. It never invents or modifies them.
Health data treated as special category, local processing first and a full audit trail of every action.
Three agents specialised in the circuit of a physiotherapy or podiatry clinic. Each with one mission, all of them supervised by your team.
Spots cancellations in time and offers every free slot to whoever is waiting for it.
Recovery does not end on the couch, and neither does Gael.
Turns the "I will call back" into a first visit with a date and a time.
A patient cancels their midday session first thing in the morning. Jara releases the slot and offers it to the four patients on the waiting list who had said they could come at short notice. The second one takes it. The physiotherapist finds their day full and nobody at the front desk has picked up the phone. An example with fictional data to show how the circuit works; it is not a real case.
Health data under Article 9 of the GDPR, local processing first on workstations installed in the clinic, and every action logged. The agents never give clinical instructions, never modify a treatment plan and never promise results: the physiotherapist decides. Security is not an annex to the contract, it is the architecture of the system.
No. Gael only reminds patients of the exercises the physiotherapist has already prescribed for them. It does not invent, modify or add anything, and if the patient reports more pain it alerts the professional rather than advising.
Jara keeps a live list of patients who said they could come at short notice. When somebody cancels, it offers the slot to that list within minutes and books the first person to accept, directly into the real calendar.
Yes. The circuit is essentially the same: a schedule that empties out with short notice cancellations, follow-up between sessions and enquiries that need answering fast. We adjust the vocabulary and the flow during the audit.
Never. Julia explains what the clinic does and how it can help, and books the first visit. Any statement about prognosis or results belongs to the professional, after an assessment.
Tell us how your clinic handles the schedule and follow-up today. Within two weeks we hand back a map of your workflows and an agent plan ranked by impact. It is the only phase we do not invoice.
