In aesthetics the enquiry arrives at eleven at night through Instagram, and the decision takes weeks. The Kórtex agents answer at once, qualify without being pushy, follow up on every open quote and coordinate the before and after of the procedure. They never give medical advice or recommend treatments: the assessment belongs to the professional.
The aesthetics patient compares, thinks about it and takes their time. That means the decision is won in the speed of the first reply and in a follow-up that is patient rather than pushy. When the enquiry sits unanswered until Monday, it is already lost.
Most enquiries arrive outside working hours, and whoever answers first tends to be the one who books the consultation.
Nobody decides on a treatment of several thousand euros in one afternoon, and nobody has time to follow up for six weeks.
Before and after photos are the strongest asset in the sector, and also the easiest way to get the consent side wrong.
The agents connect to the channels where your patients actually are: Instagram, WhatsApp, the website and the phone, plus the calendar you already use. You do not change software and you do not change the way you work.
Every enquiry lands in the same place regardless of where it came from, and gets an answer in minutes at any hour.
Consultations are booked on the real slots, respecting the professional and the type of treatment.
Health data treated as special category, explicit consent for before and after photos, and a full audit trail of every action.
Four agents specialised in the circuit of an aesthetic clinic. Each with one mission, all of them supervised by your team.
Answers at any hour and turns the enquiry into a consultation with a date.
Follows up on every open quote for as long as it takes, without pressure.
Coordinates the before and after with the instructions the professional has given.
Reviews and before and after photos, with consent properly handled.
Someone writes on Instagram at 23:40 asking about a treatment. Iris answers in under a minute, asks two questions to understand what they are looking for and offers three slots for an assessment consultation. The person picks Thursday. On Thursday morning the team has the whole conversation ready, with no medical claims and nothing promised. An example with fictional data to show how the circuit works; it is not a real case.
Health data under Article 9 of the GDPR, local processing first and every action logged. Before and after photographs are only used with explicit consent, requested and recorded. The agents never give medical advice or recommend treatments: the assessment belongs to the professional. Security is not an annex to the contract, it is the architecture of the system.
No, never. They gather what the person is looking for, answer administrative questions and book the assessment consultation. Which treatment is appropriate is a medical judgement that belongs to the professional, always.
Bruno requests explicit consent before any photograph is used, and the consent is recorded with its date. Without explicit consent the photo is not used. This is a legal requirement, not a preference.
Yes. That is precisely where most of the value is in this sector: a large share of enquiries arrive at night and at weekends, and the clinic that answers first is usually the one that books the consultation.
They can explain the quote that has already been issued and the financing options the clinic has defined in advance. They never invent discounts or terms: anything beyond what is agreed goes to a person.
Tell us how your clinic handles enquiries and quotes today. Within two weeks we hand back a map of your workflows and an agent plan ranked by impact. It is the only phase we do not invoice.
