A family that calls a care home is not making an enquiry, they are worried. The Kórtex agents answer calmly and without rushing at any hour, share what the home authorises, guide admissions step by step and make sure no message is lost between shifts. Anything delicate goes straight to a person.
In a care home the team is with the residents, which is exactly where it should be. But that means the phone rings during the handover, during meals and at visiting hours. The family on the other end is not asking about an invoice, they are asking how their mother is. That call deserves an answer, and it deserves to be answered calmly.
The family calls at the worst possible moment for the team, and waiting on hold when you are worried feels much longer than it is.
A family looking for a place is going through one of the hardest decisions there is, and often gets a rushed answer or none at all.
A maintenance issue, an external appointment or an errand mentioned at the end of a shift disappears when the shift changes.
The agents work with what the home already uses and, above all, within the limits the home sets. What information can be shared with families, with whom and at what times is decided by the management of the centre, and the agent never goes beyond that.
Families are answered on the channel they already use, without having to install anything or learn an app.
Activities, menus and appointments if you allow it. Anything about health or anything delicate goes straight to a person on the team.
Health data treated as special category, identity verified before sharing anything, and a full audit trail of every conversation.
Four agents specialised in the daily life of a care home. Each with one mission, all of them supervised by your team.
So that no family is left wondering how their relative is.
Walks a family through one of the hardest decisions they will make.
Light on the day to day: what is good gets shown, what could be better gets heard.
So that no message is lost between shifts: it collects, assigns and chases.
A daughter calls at 22:15 because she could not visit that day. Celia answers, verifies her identity, tells her that her mother took part in the afternoon activity and had dinner normally, which is what the home authorises sharing, and notes that she would like the coordinator to call her tomorrow. The coordinator finds the note first thing. An example with fictional data to show how the circuit works; it is not a real case.
Health data under Article 9 of the GDPR, local processing first on workstations installed in the home, and every conversation logged. The agent verifies identity before sharing anything and only shares what the home has authorised. Anything about health or anything delicate goes to a person. Security is not an annex to the contract, it is the architecture of the system.
Only what the management of the home has authorised in advance, such as activities, menus or external appointments. Nothing about health, medication or clinical incidents. Anything beyond the agreed scope goes immediately to a person on the team.
The agent verifies identity against several data points from the record before sharing anything. If identity cannot be verified, it shares nothing and passes the call to a person.
It is a fair concern, and it is why the agent states from the first second that it is an artificial intelligence, and why the button to talk to a person is always available. The alternative on the table is not a person answering, it is nobody answering at 22:15.
No. It covers the calls the team cannot take because it is with the residents, and it hands over anything delicate. During office hours the family reaches whoever they always reached.
Tell us how your home handles calls from families and admissions today. Within two weeks we hand back a map of your workflows and an agent plan ranked by impact. It is the only phase we do not invoice.
