AI virtual receptionist for your clinic.
Not a chatbot bolted onto the website: the reception role covered end to end, alongside your human team. Appointments, reminders, WhatsApp and phone, with identity verified before touching any record and every action logged.
How it works, in five steps
Your team keeps the front desk. The agent covers everything that arrives while they are busy.
It picks up every channel
Phone, WhatsApp, the website and social media all land in the same place, with the same answer and the same tone.
It verifies who it is talking to
Before sharing anything from a record it confirms identity against several data points. If it cannot, it shares nothing.
It books and confirms
On the real slots in your calendar, with no double bookings. It sends the confirmation, the reminder and the preparation for the visit.
It fills the gaps
When someone cancels, it offers the slot to the waiting list within minutes instead of letting the hour disappear.
It hands over what matters
Anything clinical, any complaint and anything sensitive goes to a person with the whole conversation attached.
When it makes sense and when it does not.
We would rather tell you now than three months in. This is not for everyone.
- Your reception is interrupted by the phone while attending patients.
- You lose enquiries that arrive outside working hours.
- Confirmations and reminders eat a large part of the morning.
- You want to grow without adding another person at the desk.
- You want to remove the human receptionist entirely, which is not what this is for.
- You need clinical triage over the phone, which no agent will do.
- Your practice has almost no inbound contact volume.
The agents behind it.
Reception is not one task, so it is not one agent. These are the ones that usually cover it.
Frequently asked questions.
An answering machine takes a message and a switchboard routes the call. Neither of them books anything. This agent holds a conversation, verifies identity, books into the real slots in your calendar, sends the preparation and escalates what needs a person.
It takes work off them. Your receptionist stops being interrupted by the phone while there is a patient at the desk, and stops spending the morning on confirmations and reminders. The patient in the room gets a person who is actually present.
Yes, because it tells them. It states it is an artificial intelligence at the start of the conversation, which the EU AI Act requires, and the option to talk to a person is always one sentence away.
We adapt to your system, not the other way round: through an API where one exists and through supervised workflows where it does not. We validate it with your provider during the audit before committing to any timeline.
A reception desk that
gets to everything.
Tell us how your reception works today. Within two weeks we hand back a map of your workflows and an agent plan ranked by impact. It is the only phase we do not invoice.